Feature
AI call transfer to the right person, with the reason attached
Wirepilot AI decides which calls need a person and puts them through. You set the rules; it recognises an emergency, a VIP client or a request for a specific department, and transfers the call with a quick explanation of who's calling and why.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
How does AI call transfer work?
During the call, the receptionist works out what the caller needs. If it matches one of your transfer rules, it tells the caller it's connecting them and transfers the call to the right phone. If the person doesn't pick up, it goes back to the caller, takes a detailed message and sends an alert, so no one is left hanging.
Rules you control
- By urgency: "active leak", "no heat", "locked out", "patient in severe pain", "court date tomorrow".
- By caller: existing clients, VIP accounts, or specific numbers go straight through.
- By request: billing questions to the office manager, sales enquiries to the sales line, service calls to dispatch.
- By time: transfer during business hours, take messages after hours, or send emergencies to the on-call number overnight.
What's included on each plan
- Every plan: call forwarding to your staff. Calls that meet your rules are forwarded to a number you choose.
- Growth and Pro: AI call transfers to the right department or person, choosing between several destinations based on what the caller says.
- Pro: extension routing and team permissions for larger teams and multiple locations.
Warm handoffs, not cold transfers
Nobody likes being transferred and having to explain everything again. The receptionist tells the caller what's happening, and you get the context by text: who's calling, what they need and why it was transferred. You pick up already knowing the story.
When nobody answers
If the transfer isn't picked up, the receptionist takes over again: it apologises, collects the details and a callback number, and sends you an urgent text and email alert.
Call transfer: common questions
Can it transfer to a cell phone?
Yes. Transfers can go to any phone number: a cell, a desk line or another office.
Can different calls go to different people?
Yes. On Growth and Pro, the receptionist chooses the right department or person based on what the caller says.
What if the person doesn't answer?
The receptionist takes a message, promises a callback and sends an urgent alert, so the caller isn't stranded.
Can callers ask for a human?
Yes. You decide whether that request is transferred or taken as a message.
Talk to our AI receptionist
Try it: ask to book an appointment, ask a question about the business, or say it's urgent.
Your microphone is only used while you're talking to the demo. Privacy policy
Stop sending callers to voicemail.
We set up your receptionist for you, free. Try it for 7 days, or book 20 minutes and we'll show it to you using calls from your own business.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.