Home lockout at night
The caller: Locked out of their apartment at 1 a.m.
The receptionist says: “I'm sorry, let's get you inside. Our after-hours call-out fee is $150, which includes the first 15 minutes on site. You'll need to show ID with your address once you're in. I'm sending our technician now.”
What it does: States your fees and ID policy up front, dispatches the on-call tech with the address, and texts the caller an arrival estimate.