Beauty and wellness · Massage therapy
Wirepilot AI answers the phone for massage therapy clinics and solo RMTs while you're treating. It books sessions of the right length with the right therapist, answers questions about receipts and pricing, and rebooks cancellations so your day stays full.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
Your massage therapy clinic
New client with a sore neck
Caller: Has neck and shoulder tension from desk work and wants a massage this week.
Receptionist: I can help with that. Would you like 60 or 90 minutes? Sofia has Wednesday at 6 p.m. and Friday at 12:30.
Try it: ask to book a 60-minute massage this week, or ask whether you'll get a receipt for insurance.
Your microphone is only used while you're talking to the demo. Privacy policy
A massage session takes both hands and your full attention, for an hour or more at a time. For a solo registered massage therapist, that means the phone goes unanswered for most of the day. Even in a multi-therapist clinic, a single front-desk person can't cover every call during busy evening and weekend hours.
Massage clients also book around their lives: after work, on weekends, and when their benefits reset. They want to know who's available, what it costs and whether they'll get a receipt for insurance, and they want a time now.
Massage clients who find a therapist they like often book regularly, sometimes for years. A new client who reaches voicemail will try another clinic, and they may never come back to try you.
Late cancellations are the other cost. A client who can't get through to cancel may not show, leaving an hour of a therapist's day empty. Answering and rebooking on the spot turns a cancellation into a moved appointment, and frees the slot for someone else.
Estimate your numbers with the missed-call calculator.
Real situations, and exactly what Wirepilot AI says and does in each one. Names, prices and times are examples; yours come from your setup.
The caller: Has neck and shoulder tension from desk work and wants a massage this week.
The receptionist says: “I can help with that. Would you like 60 or 90 minutes? Sofia has Wednesday at 6 p.m. and Friday at 12:30.”
What it does: Books the session, notes the focus area for the therapist, and texts your intake form and location.
The caller: Asks if they'll get a receipt they can submit to insurance.
The receptionist says: “Yes. All our therapists are registered massage therapists, so your receipt includes their registration number for your benefits plan. We can also bill most major insurers directly.”
What it does: Gives your approved answer about receipts and direct billing.
The caller: Needs to cancel tonight's appointment because they're sick.
The receptionist says: “Feel better soon. I've cancelled tonight's appointment. Would you like me to book you for next week?”
What it does: Cancels, offers a rebooking, and alerts the therapist so they can offer the slot to a wait-list client.
The caller: Is pregnant and asks if prenatal massage is available.
The receptionist says: “Yes, Amelie offers prenatal massage. I can book you with her. Your therapist will go over everything with you at the start of the session.”
What it does: Books with a therapist who offers prenatal massage. It doesn't give medical advice.
The caller: Wants to buy a massage gift for their partner.
The receptionist says: “Lovely idea. I'll text you the link to our gift certificates now.”
What it does: Texts your gift certificate link.
The caller: Wants to book massages for themselves and their partner at the same time.
The receptionist says: “We can book two therapists at the same time on Saturday at 1 p.m. in side-by-side rooms. Would 60 minutes work for both of you?”
What it does: Books two therapists at the same time, if your clinic offers it, and texts both confirmations.
No more returning calls between sessions. See 24/7 call answering.
Bookings go straight into your Noterro schedule.
Consistent answers about RMT receipts and direct billing.
Moves appointments on the same call. See appointment booking.
We set up:
Solo RMTs often set the receptionist to handle all calls during treatment hours and forward to their own phone at lunch. You decide when you want to pick up.
Clinics that share space with physiotherapists or chiropractors can set the receptionist to answer for everyone. Each practitioner keeps their own schedule and services, and callers are booked with the right person without being transferred around the building.
Wirepilot AI supports Noterro, used by many RMT clinics, along with Google Calendar, Acuity, Square, Calendly and Wix Bookings. Bookings go where you already schedule, and summaries arrive by text and email.
Best fit
300 minutes included, then $0.45/min
Starter suits solo RMTs and small clinics: 300 minutes, booking, bilingual answering and summaries. Multi-therapist clinics often choose Growth for texting and smart transfers to the front desk.
Free setup. 7-day free trial. No contract.
Yes, Noterro is a supported integration.
Yes. Each session length is its own appointment type.
It explains what you approve, like receipts and direct billing. Specific coverage depends on the client's plan.
No. It books appropriate services and passes notes to the therapist. It never gives medical advice.
It can tell clients your policy wording when they cancel. Any fees are handled by you.
Solo practitioners benefit the most, since nobody else can answer while you're treating.
Yes. It explains intake, draping and communication with the therapist, in the words you approve.
Yes. It offers the therapists who match the request, if that's part of your setup.
We set it up for you, free. Try it for 7 days, or book a 20-minute demo and hear it handle calls like yours.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
