Professional services · Property management
Wirepilot AI answers the phone for property managers, day and night. It logs maintenance requests in detail, sends real emergencies to your on-call staff, answers rental enquiries and books viewings, and keeps owners' and tenants' calls organised.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
Your property management company
Water coming through the ceiling
Caller: Tenant in unit 304 says water is pouring from the ceiling light.
Receptionist: Please stay away from the light fixture and turn off the breaker for that room if you can do it safely. I'm connecting you to our emergency maintenance line now.
Try it: say water is leaking through your ceiling, or ask about a two-bedroom apartment for rent.
Your microphone is only used while you're talking to the demo. Privacy policy
Property management phones never stop. Tenants call about leaks, broken appliances, noise and lockouts. Prospective tenants call about vacancies. Owners call for updates. Contractors call about access. And a lot of it happens after hours.
The hardest part is sorting urgent from routine. A dripping tap can wait until Monday; water pouring through a ceiling can't. When everything goes to the same voicemail box, someone has to listen to all of it, often at night.
Missed emergency calls can turn into real damage and liability: water spreading between units, no heat in winter, a building left unsecured. Missed maintenance calls turn into frustrated tenants and poor reviews. And missed rental enquiries mean vacancies that last longer than they should, which owners notice.
Answering every call, logging requests properly and escalating true emergencies protects the buildings, the tenants and your management contracts.
Use the missed-call calculator with the value of a filled vacancy or a management contract.
Real situations, and exactly what Wirepilot AI says and does in each one. Names, prices and times are examples; yours come from your setup.
The caller: Tenant in unit 304 says water is pouring from the ceiling light.
The receptionist says: “Please stay away from the light fixture and turn off the breaker for that room if you can do it safely. I'm connecting you to our emergency maintenance line now.”
What it does: Transfers to on-call maintenance, texts them the building, unit and details, and logs the request.
The caller: The dishwasher isn't draining.
The receptionist says: “Thanks, I'll log that for maintenance. Can I confirm your building, unit number and a good time for a technician to come in? Is it okay to enter if you're not home?”
What it does: Creates a structured maintenance request with permission-to-enter and sends it to your team or work-order system.
The caller: Asks about a two-bedroom apartment for rent.
The receptionist says: “We have a two-bedroom available at 18 Queen Street for $2,300 a month, available the first of next month. Would you like to book a viewing?”
What it does: Answers from your vacancy list, collects basic qualifying information and books a viewing.
The caller: Tenant says there's been no heat all day and it's cold outside.
The receptionist says: “That's urgent, and I'm sorry. I'm connecting you to our on-call technician now.”
What it does: Treats it as an emergency based on your rules and transfers immediately.
The caller: A property owner wants an update on a repair at their rental.
The receptionist says: “I'll ask your property manager to call you back today with an update.”
What it does: Recognises owner calls and routes them to the assigned manager.
The caller: Neighbours are playing loud music.
The receptionist says: “I'm sorry. I've logged your complaint for the property manager. If you feel unsafe, please call the police non-emergency line or 911.”
What it does: Logs the complaint without waking on-call staff, as per your rules.
Your emergency list gets transferred; everything else is logged. See after-hours answering.
Building, unit, problem, access permission, every time.
Current vacancies, prices and viewings booked. See appointment booking.
Each caller type goes to the right person. See call transfer.
Tenants and applicants speak many languages. On Growth and Pro, maintenance requests and rental enquiries can be taken in 30+ languages, including Spanish, Arabic, Chinese (Mandarin), Hindi, Russian, Ukrainian and Polish, with summaries in English.
We set up:
Property managers often ask the receptionist to confirm permission to enter on every routine request. It saves a day of back-and-forth before a technician can go in.
Wirepilot AI books viewings into Google or Outlook Calendar or Calendly, and sends maintenance requests to your team by email, Slack or Microsoft Teams. On Growth and Pro, automations can log requests to a Google Sheet or Todoist, or pass them to your property-management software through Zapier, Make or webhooks.
Best fit
1,200 minutes included, then $0.40/min
Pro suits managers with several buildings: 1,200 minutes for high call volume, multiple AI agents and locations, extension routing, team permissions and custom API connections. Smaller portfolios often start on Growth.
Free setup. 7-day free trial. No contract.
We write your emergency list together (flooding, no heat, fire, gas, lockouts, security issues). Those are transferred to on-call staff; everything else is logged for business hours.
It creates structured requests and sends them by email, Slack, Teams or a Google Sheet. On Growth and Pro, automations can pass them to other systems.
Yes. Pro supports multiple locations and multiple AI agents, each with its own details.
Yes, from your current vacancy list, and it books viewings.
You decide: transfer to on-call, give your locksmith's number, or log it with your lockout fee policy.
English and French on every plan, and 30+ languages on Growth and Pro.
Yes. It can be set up per building, with the right contacts and rules for each.
It explains how tenants pay and who to contact about balances. It doesn't discuss account details.
We set it up for you, free. Try it for 7 days, or book a 20-minute demo and hear it handle calls like yours.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
