New patient with back pain
The caller: Hurt their lower back moving furniture and wants to be seen soon.
The receptionist says: “I'm sorry you're dealing with that. Our first new-patient exam opening is tomorrow at 11:15 with Dr. Tremblay. Would that work?”
What it does: Books a new-patient exam, texts intake forms and what to wear, and asks for extended-health details if you direct-bill.