Healthcare · Veterinary clinics
Wirepilot AI answers the phone for veterinary clinics. It books wellness exams and vaccines, takes refill and food orders, answers questions about hours and services, and gets pet emergencies to your team or the nearest emergency hospital fast.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
Your veterinary clinic
New puppy vaccines
Caller: Just got a puppy and wants to book first shots.
Receptionist: Congratulations! I can book a new puppy exam and vaccines. We have Tuesday at 11 or Thursday at 3:30. What's your puppy's name?
Try it: ask to book puppy vaccines, or say your dog just ate chocolate and ask what to do.
Your microphone is only used while you're talking to the demo. Privacy policy
Veterinary front desks are hectic. A dog is barking in the waiting room, a client is paying for a surgery, a technician needs help restraining a cat, and three lines are ringing. Pet owners are also anxious callers: they want reassurance and a clear next step, and they call back or go elsewhere if they don't get one.
Many calls are routine: booking vaccines, refilling a prescription diet, asking about spay and neuter prices. Others are urgent. The front desk has to tell them apart quickly, often while doing three other things.
A pet owner who joins your clinic may bring their animal for wellness visits, vaccines, dental care and treatment over its whole life, and often more than one pet. That makes a new-client call valuable. Missed refill calls send owners to online retailers, and missed emergency calls can send them to another clinic entirely.
Unanswered calls also create callbacks, which take staff time at the busiest part of the day. Handling routine calls automatically and routing emergencies correctly lets your team focus on the animals in front of them.
Estimate your numbers with the missed-call calculator.
Real situations, and exactly what Wirepilot AI says and does in each one. Names, prices and times are examples; yours come from your setup.
The caller: Just got a puppy and wants to book first shots.
The receptionist says: “Congratulations! I can book a new puppy exam and vaccines. We have Tuesday at 11 or Thursday at 3:30. What's your puppy's name?”
What it does: Books the exam, records the owner and pet details, and texts what to bring (previous records, a stool sample if your clinic asks for one).
The caller: Their dog just ate a bar of dark chocolate.
The receptionist says: “Please don't wait. I'm going to give you the number of the nearest 24-hour emergency animal hospital, and I'll text it to you as well.”
What it does: Follows your after-hours emergency rules: gives the emergency hospital's details, or transfers to your on-call vet if you offer one. It doesn't give treatment advice.
The caller: Needs another bag of their cat's prescription kidney diet.
The receptionist says: “I'll send your refill request to the team. Can I confirm your name, your cat's name and the food you usually get?”
What it does: Takes a structured refill order and tells the owner when the clinic usually has orders ready.
The caller: Asks what it costs to spay a six-month-old cat.
The receptionist says: “A spay for a cat that age is usually between $400 and $550, depending on weight and pre-surgical bloodwork. Would you like to book a pre-surgical exam?”
What it does: Gives your approved price guidance and books the next step.
The caller: A tearful owner asks about putting their elderly dog down.
The receptionist says: “I'm so sorry. I'll ask one of our team members to call you back personally as soon as possible.”
What it does: Sends a priority message or transfers to staff, following the sensitive-call process you set. The receptionist is gentle and brief.
Your list of emergencies goes to your team or the nearest 24-hour hospital, with the address texted to the owner.
Structured orders your team can prepare in batches.
Records the pet's name, species and visit type with every booking. See appointment booking.
Owners get a clear next step at night. See after-hours answering.
Setup covers the calls that make vet phones busy:
Clinics often ask the receptionist to text owners the emergency hospital's address after hours, as well as saying it. Stressed owners rarely remember an address read over the phone.
Wirepilot AI books into Google or Outlook Calendar or a booking tool, and sends refill orders and messages to your team by email or Teams. On Growth and Pro, automations can connect to other systems. Tell us which practice-management software you use and we'll confirm what's possible.
Best fit
500 minutes included, then $0.40/min
Growth suits most vet clinics: 500 minutes for busy phones, two-way texting for refill-ready notices, and AI transfers that send emergencies, surgery questions and billing to the right person.
Free setup. 7-day free trial. No contract.
Your receptionist handles the front desk's phone work: bookings, hours, directions, billing questions and messages. It never gives medical advice, never diagnoses and never tells a caller what treatment they need.
Have specific privacy requirements for your practice? Ask us before you sign up and we'll answer them in writing. How call data is handled
No. It never gives medical advice for pets. Emergencies go to your team or an emergency hospital, and clinical questions become messages for a vet or technician.
You decide: transfer to your on-call vet, or give owners the nearest 24-hour emergency hospital's details and text them the address.
Yes. It takes structured refill requests for your team to review and prepare. Your vets approve every prescription.
It shares the price ranges you approve, and books an exam for an exact estimate.
Gently. It keeps the call short and gets a team member to call back personally, or transfers the call.
Yes, up to 20 calls at the same time on every plan.
We set it up for you, free. Try it for 7 days, or book a 20-minute demo and hear it handle calls like yours.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
