Healthcare · Optometry
Wirepilot AI answers the phone for optometry clinics while your staff help patients with frames and fittings. It books eye exams, answers questions about coverage and eyewear orders, and sends urgent eye problems to your team right away.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
Your optometry clinic
Family eye exams
Caller: A parent wants eye exams for two kids before school starts.
Receptionist: Happy to help. I have back-to-back appointments Saturday at 10:00 and 10:30 with Dr. Nguyen. Shall I book both?
Try it: ask to book eye exams for two children this weekend, or ask whether your glasses are ready.
Your microphone is only used while you're talking to the demo. Privacy policy
An optometry front desk does more than book exams. Staff help patients choose frames, adjust glasses, process insurance claims and check order status, all while the phone rings. On busy Saturdays and after school, when families come in, it's easy for calls to go unanswered.
Many calls are routine: "Are my glasses ready?", "Do you take my plan?", "When can my kids get their eyes checked?". They're quick to answer, but each one pulls someone away from a patient who's standing right there.
An eye exam often leads to a glasses or contact lens purchase, and a family that likes your clinic may return for years. So a missed booking call can cost much more than the exam fee. Callers looking for an exam this week will often book with the first clinic that answers.
Missed calls also mean patients coming in to ask questions that could have been answered on the phone, and more interruptions at the counter. Answering routine calls on the first ring frees your team to spend time with the people in the store.
Estimate the impact for your clinic with the missed-call calculator.
Real situations, and exactly what Wirepilot AI says and does in each one. Names, prices and times are examples; yours come from your setup.
The caller: A parent wants eye exams for two kids before school starts.
The receptionist says: “Happy to help. I have back-to-back appointments Saturday at 10:00 and 10:30 with Dr. Nguyen. Shall I book both?”
What it does: Books two exams, records the children's names and dates of birth, and texts a confirmation with your address.
The caller: Asks whether their new glasses have arrived.
The receptionist says: “I can't see order status, but I'll ask the team to text you as soon as they check. Can I confirm your name and number?”
What it does: Sends an order-status message to staff. If your system can share status through an integration, it can answer directly.
The caller: Says they're seeing flashes of light and a curtain over part of their vision.
The receptionist says: “That needs to be checked urgently. I'm connecting you to our team now. If no one is available, please go to the nearest emergency department.”
What it does: Transfers the call to the clinic immediately, or instructs emergency care after hours, and logs it as urgent.
The caller: Asks whether their provincial health plan covers an eye exam.
The receptionist says: “In Ontario, OHIP covers a yearly eye exam for people 19 and under or 65 and over, and for some medical conditions. Other exams are paid privately or through extended-health plans. Would you like to book?”
What it does: Gives the general coverage information you approve and offers a booking, without guessing about a specific patient's eligibility.
The caller: Wants to reorder their usual contact lenses.
The receptionist says: “I'll send your reorder request to the team. Can I confirm your name and the lenses you normally get?”
What it does: Takes a structured reorder message for staff to process.
Comprehensive exams, contact lens fittings and follow-ups, each with the right length. See appointment booking.
Warning signs you define are transferred to your team right away, or directed to emergency care after hours.
Hours, coverage basics, brands carried and payment options, without interrupting staff.
English and French on every plan. See bilingual answering.
We set up the details that make optometry calls different:
Clinics with a busy optical side often set different transfer rules for optical staff and clinical staff, so frame questions go to one person and eye-health concerns to another.
Wirepilot AI books into Google or Outlook Calendar or a booking tool such as Calendly or Acuity, and sends messages to your team by email. On Growth and Pro, automations with Zapier, Make and webhooks can connect to other systems you use. Tell us which clinic software you run and we'll confirm the best setup.
Best fit
500 minutes included, then $0.40/min
Growth suits most optometry clinics: 500 minutes for busy weekends and after-school hours, two-way texting to let patients know orders are ready, and smart transfers to optical or clinical staff.
Free setup. 7-day free trial. No contract.
Your receptionist handles the front desk's phone work: bookings, hours, directions, billing questions and messages. It never gives medical advice, never diagnoses and never tells a caller what treatment they need.
Have specific privacy requirements for your practice? Ask us before you sign up and we'll answer them in writing. How call data is handled
It gives the general coverage information you approve for your province. It won't confirm a specific patient's eligibility, since that depends on their situation.
You list the warning signs. Those calls are transferred to your team immediately during hours, and callers are told to go to emergency care after hours.
If your order status is available through a connected tool, yes. Otherwise it takes a message and your team texts the patient.
Yes. Each appointment type can have its own length and rules.
No. It never gives clinical advice. Clinical questions become messages for the optometrist.
Yes. Forward calls whenever you like: all the time, only when busy, or only after hours.
We set it up for you, free. Try it for 7 days, or book a 20-minute demo and hear it handle calls like yours.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
