Beauty and wellness · Spas
Wirepilot AI answers your spa's phone so the front desk can focus on the guests in front of them. It books treatments and packages with the right therapist and room, answers questions about services and gift cards, and handles changes, day or night.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
Your spa
Couples massage for an anniversary
Caller: Wants a couples massage next Saturday afternoon.
Receptionist: What a lovely way to celebrate. I have our couples room with two therapists at 2 p.m. or 3:30 next Saturday, for 60 or 90 minutes. Which would you like?
Try it: ask to book a couples massage for next Saturday, or ask how to buy a gift card.
Your microphone is only used while you're talking to the demo. Privacy policy
A spa sells calm. The front desk is greeting guests, handing out robes, checking people out and managing the day's schedule of rooms and therapists. A ringing phone breaks the mood, and a receptionist juggling a phone call and a guest can't do either well.
Spa bookings are also complex. A couples massage needs two therapists and a double room at the same time. A package combines several services in sequence. Guests ask about ingredients, pregnancy-safe treatments, parking and what to bring. Handling that well on a busy Saturday is hard.
Spa bookings are often high-value: packages, couples treatments, bridal parties, gift cards. They're also often planned for a specific date, like a birthday or anniversary, so a caller who can't get through will book the next spa that answers.
Gift card calls peak around holidays, exactly when the spa is busiest. Missing them means missing easy revenue. And unfilled treatment rooms can't be sold later.
Try the missed-call calculator with your average booking value.
Real situations, and exactly what Wirepilot AI says and does in each one. Names, prices and times are examples; yours come from your setup.
The caller: Wants a couples massage next Saturday afternoon.
The receptionist says: “What a lovely way to celebrate. I have our couples room with two therapists at 2 p.m. or 3:30 next Saturday, for 60 or 90 minutes. Which would you like?”
What it does: Books two therapists and the couples room together, notes the anniversary, and texts arrival instructions.
The caller: Wants to buy a spa gift card for her mother.
The receptionist says: “I'll text you the link to our gift card page, where you can choose an amount or a specific treatment and have it emailed or printed.”
What it does: Texts your online gift card link immediately.
The caller: Is 20 weeks pregnant and asks which treatments are suitable.
The receptionist says: “We offer a prenatal massage for guests in their second and third trimester. I can book that for you, and your therapist will go over everything with you when you arrive.”
What it does: Books the service you designate for pregnant guests and notes it for the therapist. It doesn't give medical advice.
The caller: Planning a bridal party spa day for six people.
The receptionist says: “That sounds fun! For groups of six, our spa coordinator puts together the day. Can I take your details and preferred dates so she can call you back today?”
What it does: Collects group details and sends a priority lead to the coordinator.
The caller: Asks where to park and how early to arrive.
The receptionist says: “There's free parking behind the building. We suggest arriving 15 minutes early to relax and change.”
What it does: Answers from your approved information.
The caller: A company wants 20 spa gift cards for employee appreciation.
The receptionist says: “That's a lovely gift. For corporate orders, our manager can arrange a bulk order. I'll have her call you today.”
What it does: Sends the corporate lead with quantity and budget to your manager.
Books the right therapist and room together, including couples rooms.
Texts your gift card link to every caller who asks, all year round.
Bridal parties and corporate groups become qualified leads for your coordinator. See lead qualification.
Guests at the desk get full attention while the phone is handled.
Spa bookings need the details right:
Spas that book packages often find it helps to name packages clearly and consistently across the website and the receptionist, so callers asking for "the one on your website" get exactly that.
Wirepilot AI books into Square, Acuity, Wix Bookings or your Google or Outlook calendar. Gift card and product links from Shopify or WooCommerce can be texted to callers. On Growth and Pro, HubSpot, Zapier and Make automations connect your guest list and marketing.
Best fit
500 minutes included, then $0.40/min
Growth suits most spas: 500 minutes, two-way texting for arrival details and gift card links, smart transfers to your coordinator, and a website chat and voice assistant for online visitors.
Free setup. 7-day free trial. No contract.
Yes. It books two therapists and the right room at the same time, based on your setup.
It texts callers your online gift card link. It doesn't take card numbers over the phone.
It books the services you designate as suitable and passes notes to your therapist. It doesn't give medical advice.
Yes, both are supported integrations, along with Wix Bookings and Google and Outlook calendars.
It collects group details and sends them to your coordinator, or books directly if your rules allow.
We choose the voice and write the greeting with you, so it matches the tone of your spa.
Yes, exactly as you word it.
Yes: facilities, what's included with each treatment and how long guests can stay.
We set it up for you, free. Try it for 7 days, or book a 20-minute demo and hear it handle calls like yours.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
