Beauty and wellness · Hair salons
Wirepilot AI answers your salon's phone while your stylists have their hands in someone's hair. It books cuts, colour and treatments with the right stylist for the right length of time, handles changes and cancellations, and answers pricing questions.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
Your hair salon
New client wants balayage
Caller: Saw the salon's Instagram and wants balayage before a trip.
Receptionist: Love that! For balayage we start with a quick consultation so your stylist can plan the colour. Jess has a consult Wednesday at 6 p.m., and then her next full colour opening is Saturday at 10. Want me to book both?
Try it: ask to book a cut and colour with a specific stylist, or ask what balayage costs.
Your microphone is only used while you're talking to the demo. Privacy policy
In a salon, everyone who could answer the phone is usually busy with a client. Stylists can't put down foils or scissors mid-service, and many salons don't have a dedicated front-desk person for every shift. So the phone rings through the blow-dryers, and callers hear voicemail.
Salon bookings are also more complicated than they look. A full colour and cut takes a different amount of time than a men's cut. Some services need a consultation or a patch test first. Clients want their own stylist, or anyone available Saturday. Getting that right on the phone takes someone who knows the menu.
A salon client isn't a one-off. Someone who likes their stylist tends to come back every several weeks for years, and brings friends. When a new client can't get through, they usually book online with another salon in a couple of taps. That's a lifetime of visits lost for one unanswered call.
Missed calls from regulars hurt too. A client who can't reach you to move an appointment may not show up at all, and a colour appointment that goes empty is hours of a stylist's day. Answering, moving and refilling those slots keeps the book full.
Use the missed-call calculator with your average ticket to see what missed calls cost your salon.
Real situations, and exactly what Wirepilot AI says and does in each one. Names, prices and times are examples; yours come from your setup.
The caller: Saw the salon's Instagram and wants balayage before a trip.
The receptionist says: “Love that! For balayage we start with a quick consultation so your stylist can plan the colour. Jess has a consult Wednesday at 6 p.m., and then her next full colour opening is Saturday at 10. Want me to book both?”
What it does: Books the consultation and the colour appointment with the right durations, and texts your prep notes and cancellation policy.
The caller: Wants a trim with Marco next week.
The receptionist says: “Marco has Tuesday at 4:30 or Thursday at 7. Which works?”
What it does: Books a trim with Marco only, for his usual trim length.
The caller: Asks how much a women's cut and blowout costs.
The receptionist says: “A women's cut and blowout starts at $75 with our stylists and $95 with our senior stylists. Would you like to book?”
What it does: Shares your approved price list and books.
The caller: Stuck in traffic and will be 15 minutes late.
The receptionist says: “Thanks for letting us know. I'll tell your stylist right away.”
What it does: Sends an immediate text to the stylist or front desk so they can adjust.
The caller: Had a box-dye disaster and wants it fixed.
The receptionist says: “Colour corrections start with a consultation so your stylist can see your hair and give you an accurate price. I have Thursday at 5. Shall I book it?”
What it does: Books a consultation only, per your rule that corrections are quoted in person.
Each service books the right amount of time with the right stylist. See appointment booking.
Follows your rules for services that need a consultation or patch test before booking.
Clients can move appointments any time, and the freed slot is offered to the next caller.
Growth adds two-way texting for confirmations and late-running notices.
In big-city salons, clients may be more comfortable booking in another language. On Growth and Pro, the receptionist answers in Spanish, Portuguese, Korean, Chinese (Mandarin), Russian and more. See multilingual answering.
A good salon setup takes a close look at your service menu:
Salons that do well with it keep the stylist schedules accurate in their booking tool. When the calendar is right, the receptionist fills gaps you'd otherwise lose, like a cancellation at 2 p.m. rebooked by a caller at 11.
Wirepilot AI books into the salon calendar you already use, including Square appointments, Acuity Scheduling, Wix Bookings, Calendly and Google Calendar. Retail links from Shopify can be texted to clients. On Growth and Pro, Zapier and GoHighLevel automations keep your client list and marketing up to date.
Best fit
500 minutes included, then $0.40/min
Growth suits most salons with several stylists: 500 minutes, two-way texting for confirmations and changes, and a website chat and voice assistant for clients who find you on Instagram or Google.
Free setup. 7-day free trial. No contract.
Yes. Clients can ask for their stylist by name, and it only offers that stylist's openings.
Yes. We set up your service menu with durations for each stylist level, so bookings fit the schedule.
Yes, Square is a supported integration, along with Acuity, Wix Bookings and Calendly.
It can text the client your booking or deposit link. It doesn't take card numbers over the phone.
Yes. It tells callers whether you take walk-ins and when you're least busy, based on your rules.
It can mention add-ons you choose, like a gloss or treatment with colour, the way a good front desk would.
We set it up for you, free. Try it for 7 days, or book a 20-minute demo and hear it handle calls like yours.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
