Healthcare · Physiotherapy
Wirepilot AI answers the phone for physiotherapy clinics while your physios are treating patients. It books initial assessments and follow-ups, answers direct-billing and referral questions, and fills cancellations so treatment schedules stay full.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
Your physiotherapy clinic
New patient after an injury
Caller: Sprained an ankle playing hockey and wants to start physio this week.
Receptionist: Sorry to hear that. I can book you an initial assessment. We have Wednesday at 5:15 p.m. with Maya or Thursday at 7:30 a.m. with Luc.
Try it: say you hurt your knee and want an assessment this week, or ask whether they direct-bill your insurance.
Your microphone is only used while you're talking to the demo. Privacy policy
Physiotherapy runs on booked treatment time. Physios are hands-on with patients all day, and many clinics rely on one front-desk person, or none at all, for part of the week. When the front desk is checking someone out or helping a patient with exercises, the phone rings out.
Physio patients also call at predictable moments: right after an injury, right after a doctor recommends physio, and when their benefits reset. These are high-intent calls. The person has a problem and a plan to pay for it, and they want to book now.
A new physio patient rarely books a single visit. An assessment usually leads to a course of treatment over several weeks, so one missed new-patient call can mean many lost treatment sessions. People calling after an injury tend to call several clinics and book with whoever answers first.
Cancellations are the other cost. When a patient can't reach you to cancel, they may just not come, and a treatment slot that could have been offered to someone on the wait list goes empty. Answering every call, and rebooking right away, keeps the schedule full.
Use the missed-call calculator with the average value of a new patient's treatment plan.
Real situations, and exactly what Wirepilot AI says and does in each one. Names, prices and times are examples; yours come from your setup.
The caller: Sprained an ankle playing hockey and wants to start physio this week.
The receptionist says: “Sorry to hear that. I can book you an initial assessment. We have Wednesday at 5:15 p.m. with Maya or Thursday at 7:30 a.m. with Luc.”
What it does: Books a 45-minute initial assessment, asks for extended-health provider details for direct billing, and texts the intake form link.
The caller: Wants to know if the clinic bills their extended-health insurer directly.
The receptionist says: “Yes, we direct-bill most major insurers. Bring your plan details and we'll submit the claim for you. Would you like to book?”
What it does: Answers from your approved billing policy and offers the next available assessment.
The caller: Was in a car accident and was told to get physio through auto insurance.
The receptionist says: “We can help with that. I'll take a few details so our team can confirm the claim information, and I can book your first assessment.”
What it does: Collects claim number and insurer if the caller has them, books the assessment, and flags the booking for the front desk to verify the claim.
The caller: Can't make Friday's session because of work.
The receptionist says: “Thanks for letting us know. Would you like to rebook? Monday at 12:30 or Tuesday at 6 p.m. are open with your physio.”
What it does: Cancels, rebooks with the same physio, and texts a confirmation. Your cancellation policy can be mentioned if you want it to be.
The caller: Wants to know if an exercise should hurt this much.
The receptionist says: “Your physio is the best person to answer that. I'll send them a message to call you back, and if the pain is severe, please seek medical care.”
What it does: Never gives clinical advice. Sends a priority message to the treating physio.
Different appointment types and lengths, and the right physio for each. See appointment booking.
Consistent answers about direct billing, receipts and referrals, written with you during setup.
Rebooks on the same call, so a cancellation becomes a moved appointment instead of an empty slot.
Patients book after work, when they finally have time. See after-hours answering.
We build your setup around how your clinic books and bills:
Clinics that run a waitlist can ask the receptionist to note callers who want an earlier time. When a patient cancels, your front desk has a ready list of people to offer the slot to.
Wirepilot AI connects to Noterro, which many physio and allied-health clinics use for scheduling, as well as Google and Outlook calendars and tools like Acuity and Calendly. Bookings land in your schedule, and every call summary goes to your team by text and email. On Growth and Pro, automations can connect other clinic software.
Best fit
500 minutes included, then $0.40/min
Growth fits most physio clinics: 500 minutes, two-way texting for appointment changes, AI transfers between front desk and clinicians, and a website chat and voice assistant for patients who find you online. Single-physio practices often start on Starter.
Free setup. 7-day free trial. No contract.
Your receptionist handles the front desk's phone work: bookings, hours, directions, billing questions and messages. It never gives medical advice, never diagnoses and never tells a caller what treatment they need.
Have specific privacy requirements for your practice? Ask us before you sign up and we'll answer them in writing. How call data is handled
Yes. Noterro is one of the integrations we support, so bookings can go straight into your clinic's schedule.
It answers general questions you approve, such as whether you direct-bill. Coverage for a specific plan is up to the insurer, so it suggests the patient checks their plan or leaves a message for your team.
No. It never gives clinical advice. Questions about pain, exercises or injuries become messages for the treating physio.
Physiotherapists in Canada can generally see patients without a referral, but some insurance plans require one. The receptionist gives the answer you approve for your clinic.
Yes. Patients can ask for their physio by name, and it offers that physio's available times.
It collects the claim details the caller has, books the assessment and flags it for your team to verify. It doesn't process claims.
Keep it. The receptionist can text callers your online booking link, or book for them if they'd rather do it by phone.
We set it up for you, free. Try it for 7 days, or book a 20-minute demo and hear it handle calls like yours.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
