Broken spring, car stuck inside
The caller: Heard a loud bang and now the door won't lift. The car is inside and they need it for work.
The receptionist says: “That sounds like a broken spring. Please don't try to lift the door, as it's very heavy without the spring. I can get a technician to you this afternoon, or I'll connect you to our tech now.”
What it does: Gives your approved safety line, books the earliest slot or transfers to the on-call tech.