Healthcare · Medical clinics
Wirepilot AI answers the phone for family practices, walk-in clinics and specialist offices. It books and moves appointments, takes structured messages for renewals and results, answers questions about hours and services, and sends anything clinical to your team. It never gives medical advice.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
Your medical clinic
Booking an appointment
Caller: An existing patient wants to see their family doctor about an ongoing issue this week.
Receptionist: Dr. Singh has Wednesday at 10:40 or Friday at 2:20 available. Which would you like?
Try it: ask to book an appointment with your family doctor, or ask whether the clinic is taking walk-ins today.
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Medical clinic phones ring from the moment the doors open. Patients call to book, to ask whether the clinic is taking walk-ins today, to request a prescription renewal, to ask about test results, to get a sick note, or to find out whether the doctor is in. Many of these calls are simple, but each one takes a staff member away from the patients standing at the counter.
The result is familiar to anyone who has called a busy clinic: long holds, busy signals and full voicemail boxes. Patients get frustrated, staff get interrupted, and some patients give up and go to the emergency department or a different clinic for something that didn't need either.
For a clinic, missed calls cost in several ways at once. Unfilled appointments are lost revenue that can't be recovered later in the day. Patients who can't get through for a renewal or a booking may end up in a walk-in clinic or emergency department instead. Staff who spend the morning returning voicemails aren't doing the rest of their work.
There's also the patient experience. A clinic that's hard to reach gets a reputation for it, and new patients choose accordingly. Answering promptly, even for simple questions, changes how patients feel about the practice.
Try the missed-call calculator with your own call volume to see the scale for your clinic.
Real situations, and exactly what Wirepilot AI says and does in each one. Names, prices and times are examples; yours come from your setup.
The caller: An existing patient wants to see their family doctor about an ongoing issue this week.
The receptionist says: “Dr. Singh has Wednesday at 10:40 or Friday at 2:20 available. Which would you like?”
What it does: Books the appointment type you've set up for that doctor, confirms by text, and notes the general reason for the visit (not symptoms in detail).
The caller: Needs a renewal of a regular prescription before running out next week.
The receptionist says: “I can pass that to the clinic. Can I get your full name, date of birth, the medication name and your pharmacy?”
What it does: Takes a structured renewal message and sends it to the team's renewal queue by email or Teams. It never approves or refuses a renewal.
The caller: Asks whether the clinic is seeing walk-ins today.
The receptionist says: “We're seeing walk-in patients until 4 p.m. today. Wait times vary, so I'd suggest arriving early. You can also book a same-day appointment if one's available.”
What it does: Answers from the walk-in hours you keep up to date in the dashboard, and offers a booking where your rules allow.
The caller: Says they're having chest pain and shortness of breath.
The receptionist says: “Please hang up and call 911 now, or have someone take you to the nearest emergency department. This needs urgent care.”
What it does: Gives the emergency instruction immediately, does not try to book, and logs the call as urgent for your team.
The caller: Wants to know if their blood test results are in.
The receptionist says: “I can't access results, but I'll let the clinic know you called. The team will contact you if the doctor needs to discuss them.”
What it does: Takes a message with the patient's details and preferred callback number, following your clinic's results policy.
Renewals, forms and results enquiries arrive in a consistent format, so staff can process them in batches instead of replaying voicemails.
It never gives medical advice. Emergencies get a 911 instruction; clinical questions become messages.
Books the right appointment type with the right doctor or nurse practitioner, following each provider's rules.
English and French on every plan, detected from the caller. See bilingual answering.
Monday-morning surges don't mean busy signals. See 24/7 call answering.
Clinics in diverse neighbourhoods serve patients in many languages. On Growth and Pro, the receptionist answers booking and admin calls in the caller's language, including Spanish, Arabic, Hindi, Chinese (Mandarin), Korean, Portuguese, Polish and Ukrainian. It doesn't replace a medical interpreter for clinical conversations. See multilingual answering.
We start with your clinic's policies, because they decide most calls:
Most clinics find it useful to separate message queues: renewals to one inbox, forms to another, billing to a third. The receptionist then routes each message to the right place, and staff can work through them in batches between patients.
Clinics usually keep scheduling in their EMR. Wirepilot AI can book into Google or Outlook Calendar or a booking tool, and send structured messages to your team by email, Teams or Slack. On Growth and Pro, automations can route messages into other systems. Tell us which EMR you use and we'll confirm what's possible before you sign up.
Best fit
500 minutes included, then $0.40/min
Growth suits most clinics: 500 minutes for overflow and after-hours calls, AI transfers to the right staff member (bookings, renewals, billing), two-way texting and 30+ languages. Multi-location clinics should look at Pro.
Free setup. 7-day free trial. No contract.
Your receptionist handles the front desk's phone work: bookings, hours, directions, billing questions and messages. It never gives medical advice, never diagnoses and never tells a caller what treatment they need.
Have specific privacy requirements for your practice? Ask us before you sign up and we'll answer them in writing. How call data is handled
Never. It handles scheduling and administrative calls. Clinical questions become messages for your team, and callers describing an emergency are told to call 911 or go to an emergency department.
It takes a structured renewal request (patient details, medication, pharmacy) and sends it to your team. Your clinicians decide on every renewal.
It depends on the EMR. Many clinics use the receptionist for booking requests and messages that staff enter into the EMR. On Growth and Pro, automations can connect to more systems. Ask us about yours.
Yes. Forward only calls your staff don't pick up, and after-hours calls.
Yes. You choose which calls get transferred to staff and when, and everything else becomes a message.
Call data is only visible to your account's users and to our support team when needed. See security and privacy, and ask us about any specific requirements for your clinic before you sign up.
Yes. Each provider can have their own appointment types and availability.
We set it up for you, free. Try it for 7 days, or book a 20-minute demo and hear it handle calls like yours.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
