How it works: live in days, set up for you

We start with a short call about how your phone works today: who calls, what they ask, how you book, and which calls can't wait. Then we do the writing.

• Your greeting, in your business's name, in English and French.
• Your answers: hours, services, prices you're comfortable sharing, service area, parking, payment, policies.
• Your booking rules: appointment types and lengths, buffers, lead time, and which slots stay free.
• Your routing: which calls get transferred, to whom, and when. Everything else becomes a message.
• Your integrations: we connect your calendar and, where you use one, your booking tool or CRM.

Before anything goes live, we call it together. You hear exactly what your callers will hear, and we adjust until it sounds right.

You keep your existing number. You forward calls to your receptionist in one of three ways:

• All calls: the receptionist answers everything and transfers what needs a person.
• Only when you don't pick up (no-answer or busy forwarding): your phone rings first, and it catches the rest.
• Only after hours: you answer during the day, and it takes evenings, nights and weekends.

On most Canadian business lines this is a short code dialled from the phone, or a setting in your carrier's online portal. On VoIP systems it's a routing rule. We send the exact steps for your carrier and stay on the line while you do it. Carrier-by-carrier forwarding steps.

From then on, every forwarded call gets picked up on the first ring, up to 20 at the same time.

• After each call you get a text and email summary: who called, what they needed, and what was done.
• Your dashboard keeps a recording, a transcript and a summary of every call, plus bookings, leads and spam that was filtered out.
• Urgent calls are transferred live, with a text telling you why.

In the first weeks we review calls with you and tune the answers. On Pro, a dedicated account manager does this every month.