Automotive · Dealership service departments
Wirepilot AI answers the phone for dealership service departments. It books service appointments and recall work, routes calls to parts, sales and finance, handles status questions, and takes the pressure off advisors during the morning rush.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
Your dealership service department
Booking maintenance
Caller: Wants an oil change and tire rotation on their SUV.
Receptionist: I can book that. Would you like to wait, or do you need a shuttle? We have Tuesday at 7:30 a.m. or Thursday at 10.
Try it: book an oil change and tire rotation, or say you received a recall letter.
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Dealership phones serve several departments at once: service, parts, sales, finance and the body shop. Service advisors spend the morning greeting customers at the drive-through and the afternoon calling them with updates, so inbound calls often go to hold or voicemail.
Callers get frustrated being transferred around, or waiting on hold to ask a simple question like "What time do you close?" or "Is my car ready?". Every call that goes unanswered is a booking that might go to an independent shop instead.
Service is a steady source of revenue for a dealership and keeps customers connected between vehicle purchases. A customer who can't book service easily may drift to an independent shop, and may not come back when it's time to buy their next car.
Missed parts and sales calls are lost revenue too, and customers remember a dealership that's hard to reach. Answering every call, booking service and routing the rest correctly protects both.
See the scale with the missed-call calculator.
Real situations, and exactly what Wirepilot AI says and does in each one. Names, prices and times are examples; yours come from your setup.
The caller: Wants an oil change and tire rotation on their SUV.
The receptionist says: “I can book that. Would you like to wait, or do you need a shuttle? We have Tuesday at 7:30 a.m. or Thursday at 10.”
What it does: Books the service, records VIN or plate if you ask for it, notes waiter or shuttle, and confirms by text.
The caller: Got a recall letter in the mail.
The receptionist says: “Thanks for calling about it. Recall work is done at no cost. Can I get your vehicle's VIN from the letter? I'll book you in and make sure parts are available.”
What it does: Collects VIN, books recall work and flags it for parts.
The caller: Wants to order floor mats for their car.
The receptionist says: “I'll connect you to our parts department now.”
What it does: Transfers to parts, or takes a message if the line is busy.
The caller: Wants to know when their car will be done.
The receptionist says: “I'll ask your service advisor to text you an update right now.”
What it does: Sends a message to the advisor on the file.
The caller: Asks about trading in their vehicle for a new model.
The receptionist says: “I'll connect you with our sales team. May I have your name and the vehicle you're looking at?”
What it does: Routes to sales with context.
The caller: Asks whether a repair on their two-year-old car is covered by warranty.
The receptionist says: “Your advisor can confirm coverage once the technician diagnoses it. I can book a diagnostic appointment and note that you'd like warranty confirmed.”
What it does: Books the diagnostic and flags the warranty question for the advisor.
Service, parts, sales, finance and body shop, each reached directly. See call transfer.
Appointment types with waiter or shuttle options. See appointment booking.
VIN collection and parts flagging for recall work.
Pro adds extension routing and team permissions for large teams.
Dealerships serve customers from every background. On Growth and Pro, the receptionist answers in 30+ languages, including Spanish, Portuguese, Arabic, Hindi, Chinese (Mandarin), Korean and Russian, and routes the call with an English summary.
We set up:
Dealerships on Pro often start with the service department only, then extend to parts and sales once the team has seen how it works. Your dedicated account manager reviews calls with you each month and tunes the routing.
It also helps to agree on how the receptionist introduces itself. Some dealerships prefer a department-neutral greeting that asks how it can help; others want callers to pick up exactly where a sales or service advertisement left off. We write and test both, and adjust based on your call reviews.
Wirepilot AI books into Google or Outlook Calendar and routes messages by email or Microsoft Teams. On Pro, custom workflows and API connections can link to your dealer management or service scheduling system. Tell us which systems you use and we'll confirm the setup.
Best fit
1,200 minutes included, then $0.40/min
Pro is built for dealerships: 1,200 minutes, multiple AI agents for departments, extension routing, team permissions, custom API connections and a dedicated account manager.
Free setup. 7-day free trial. No contract.
Yes. Growth includes AI transfers to departments, and Pro adds extension routing, team permissions and multiple AI agents.
On Pro, custom API connections can link to many systems. Otherwise it books into a calendar or sends structured requests. Ask us about yours.
Yes. It collects the VIN, books the appointment and flags parts.
It messages the advisor, who updates the customer. With a connected system, it can answer directly.
It works alongside your team: answering overflow, after-hours and routine calls so your people focus on customers who need them.
Yes, English and French on every plan.
Yes. It explains your key drop process and books the appointment.
It notes loaner requests and follows your availability rules, or passes them to your advisor to confirm.
We set it up for you, free. Try it for 7 days, or book a 20-minute demo and hear it handle calls like yours.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
