Home services · Plumbing

AI Receptionist for Plumbers

A plumber on a job can't answer the phone. Wirepilot AI can. It picks up every call, books service appointments, sends burst pipes and backed-up drains to your on-call plumber, and texts you the details of every lead before you're out from under the sink.

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Your plumbing company

Burst pipe at night

Answered

Caller: Water is spraying from a pipe in the basement at 11 p.m.
Receptionist: Let's get this stopped. Do you know where your main water shut-off is? It's usually near where the water line enters the house, often by the meter. Turn it clockwise. I'm connecting you to our on-call plumber now.

Illustration of a call to a plumbing company, answered by Wirepilot AI.

Hear it answer a call like yours

Try it: say you have a burst pipe in the basement, or ask to book someone to look at your water heater.

Your microphone is only used while you're talking to the demo. Privacy policy

Why plumbers miss calls

Plumbing calls come in while you're working: in a crawlspace, under a sink, with both hands on a pipe wrench. Small shops often have the owner answering the phone between jobs, and even shops with a dispatcher can't cover evenings, weekends and the lunch rush.

Plumbing customers also don't wait. When water is coming through the ceiling, the homeowner calls the first plumber in the search results, then the second, then the third, until someone picks up. The one who answers gets the job, and very often the customer for life.

What a missed call costs a plumbing company

A single emergency call can be a significant job, and a homeowner who's happy with your emergency response is likely to call you for the water heater replacement, the renovation rough-in and the next leak, and to recommend you to neighbours. When that first call goes to voicemail, all of that goes to whoever answered instead.

If you advertise on Google, the cost is sharper still: you paid for that call, and then someone else got the job. Answering every call immediately, sorting emergencies from routine work and booking the routine work straight into your schedule protects the money you already spend to make the phone ring.

Put your own numbers into the missed-call calculator, or read how to capture after-hours emergency jobs.

Calls your receptionist handles for a plumbing company

Real situations, and exactly what Wirepilot AI says and does in each one. Names, prices and times are examples; yours come from your setup.

Burst pipe at night

The caller: Water is spraying from a pipe in the basement at 11 p.m.

The receptionist says: “Let's get this stopped. Do you know where your main water shut-off is? It's usually near where the water line enters the house, often by the meter. Turn it clockwise. I'm connecting you to our on-call plumber now.”

What it does: Gives the basic shut-off guidance you approve, transfers the call to your on-call plumber, and texts them the address and situation. If nobody answers, it takes full details and sends an urgent alert.

Water heater quote

The caller: Their 14-year-old water heater is making noise and they want a replacement quote.

The receptionist says: “I can book a technician to look at it and give you a quote. Is it gas or electric, and do you own the home?”

What it does: Qualifies the job, books an estimate visit in Jobber or your calendar, and sends the lead to you with the details.

Clogged drain

The caller: Kitchen sink is backed up but not overflowing.

The receptionist says: “We can fix that. Our service call fee is $129, which includes the first half-hour. I have tomorrow between 8 and 10 a.m. or 1 and 3 p.m. Which window works?”

What it does: Books a service window with your approved fee disclosure and texts the confirmation.

Outside your area

The caller: Calls from a town 90 minutes away.

The receptionist says: “I'm sorry, that's outside the area we serve. I'd suggest searching for a licensed plumber closer to you so they can get there quickly.”

What it does: Politely declines based on your service area, so you don't waste a callback.

Checking on a booked job

The caller: Asks when the plumber will arrive today.

The receptionist says: “Your appointment is between 1 and 3 p.m. I'll let the technician know you called, and they'll text you when they're on the way.”

What it does: Reads the booking from your schedule and sends the tech a heads-up.

What matters most for plumbing

Emergency triage

Your definition of an emergency gets transferred live. Everything else gets booked. See call transfer.

Books into Jobber and more

Service windows land in Jobber, Housecall Pro, ServiceTitan or your calendar. See integrations.

Service-area and fee answers

Tells callers your service area and call-out fee up front, so bookings are qualified.

Lead details by text

Address, problem and urgency, before you've finished the current job. See summaries.

Callers who speak other languages

In big cities, the homeowner with the flooded basement may be more comfortable explaining it in their first language. On Growth and Pro, the receptionist detects the caller's language and answers in it, including Spanish, Portuguese, Italian, Polish, Ukrainian, Arabic and Chinese (Mandarin). See the full language list.

Setting it up for a plumbing company

We go through your calls and decide how each is handled:

Emergency definition: active leaks, burst pipes, no water, sewage backups, and anything else you treat as urgent.
On-call rotation: who gets emergency transfers, and when.
Service call fee and flat rates you're happy to quote on the phone.
Service area: towns and postal codes you cover.
Job types to book directly vs. send to you for a quote, like water heaters, renovations and drain work.
Your field-service software, so booked jobs land on the schedule.

Plumbers who get the most out of it are upfront about fees on the call. Customers who hear the service call fee before booking aren't surprised by the invoice, and your techs spend less time explaining it.

Works with the tools you use

Wirepilot AI books service calls into Jobber, Housecall Pro, ServiceTitan, ServiceM8 or Service Fusion, or into Google Calendar if you keep it simple. On Growth and Pro, automations can push leads to GoHighLevel, a Google Sheet or QuickBooks.

Jobber
Housecall Pro
ServiceTitan
ServiceM8
Service Fusion
Google Calendar
QuickBooks
GoHighLevel
Google Sheets
Zapier

See all integrations

Best fit

The Growth plan: $249 CAD/month

500 minutes included, then $0.40/min

Growth is the usual pick for plumbing companies: 500 minutes, AI transfers that send emergencies to whoever is on call, two-way texting for arrival windows, and automations into your field-service software.

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Free setup. 7-day free trial. No contract.

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Questions from plumbing

Can it tell a real emergency from a routine job?

Yes. We set up your emergency criteria together (active leak, no water, sewage backup) and those calls are transferred to your on-call plumber. Routine work is booked.

Does it work with Jobber?

Yes. Jobber, Housecall Pro, ServiceTitan, ServiceM8 and Service Fusion are supported.

Can it quote prices?

It can share your service call fee and any flat rates you approve. Anything that needs a site visit gets booked as an estimate.

What if my on-call plumber doesn't answer?

It takes the details, tells the customer when to expect a callback, and sends an urgent text alert.

Can I answer calls myself during the day?

Yes. Forward only the calls you miss, and after-hours calls.

Does it give plumbing advice?

Only the basic safety steps you approve, like finding the main shut-off. It doesn't diagnose problems.

Can it turn away jobs outside my area?

Yes, politely, based on the service area you give us.

Every call to your plumbing company, answered.

We set it up for you, free. Try it for 7 days, or book a 20-minute demo and hear it handle calls like yours.

Book a demo Start your 7-day free trial

Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.