Fitness · Gyms
Wirepilot AI answers your gym's phone so front-desk staff can focus on members in the building. It explains memberships and prices, books tours and trial passes, answers class and hours questions, and routes billing and cancellation calls to the right person.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
Your gym
Membership prices
Caller: Asks how much a membership costs.
Receptionist: Our monthly membership is $59 with no contract, or $49 a month on an annual plan. Both include classes. Would you like to come in for a free tour and a trial workout?
Try it: ask how much a membership costs, or book a free trial workout.
Your microphone is only used while you're talking to the demo. Privacy policy
Gym front desks check in members, sell smoothies, answer questions on the floor and handle day passes. The phone competes with all of it, and at peak times, early mornings and after work, nobody can answer. Many independent gyms and studios run lean, with no one at the desk during some hours.
Prospective members often call in the evening or on weekends to ask about prices, classes and whether they can try it first. They're comparing options, and they'll sign up where the experience is easiest.
A member pays every month, often for years, so each prospect who calls is worth a lot over time. January and September bring waves of people ready to join, and the gyms that answer, book a tour and follow up tend to sign them.
Existing members are affected too. Someone who can't reach the gym about a billing issue or a class change gets frustrated, and frustrated members cancel. Answering every call keeps both new and existing members happy.
Use the missed-call calculator with your average member value.
Real situations, and exactly what Wirepilot AI says and does in each one. Names, prices and times are examples; yours come from your setup.
The caller: Asks how much a membership costs.
The receptionist says: “Our monthly membership is $59 with no contract, or $49 a month on an annual plan. Both include classes. Would you like to come in for a free tour and a trial workout?”
What it does: Quotes your approved prices and books a tour.
The caller: Wants to try the gym before joining.
The receptionist says: “You can try us free for a day. When would you like to come? I'll text you a pass and our address.”
What it does: Books the trial, texts the pass link, and adds the prospect to your follow-up list.
The caller: Asks when spin classes are on Saturdays.
The receptionist says: “Saturday spin is at 8 and 10 a.m. You can book a spot in our app, or I can text you the link.”
What it does: Answers from your schedule and texts your app or booking link.
The caller: Wants to cancel their membership.
The receptionist says: “I'm sorry to hear that. I'll connect you with our membership manager, who can take care of it.”
What it does: Routes cancellations to the right person, following your policy.
The caller: Asks about personal training packages.
The receptionist says: “Our trainers offer packages starting at $65 a session. I can book you a free consultation with a trainer.”
What it does: Books a consultation and sends the lead to your training manager.
The caller: Is travelling for two months and wants to pause their membership.
The receptionist says: “You can freeze your membership for up to three months for $10 a month. I'll pass your request to our membership team to set it up.”
What it does: Explains your freeze policy and sends a request to the membership team.
Prospects booked for a visit on the first call. See lead qualification.
Schedule questions answered from your up-to-date information.
Sensitive calls go to the right person. See call transfer.
Growth adds a website chat and voice assistant for online visitors.
We set up:
Gyms often run the receptionist's promotions in step with their ads. When a January offer goes live on Instagram, the same offer is in the dashboard, so callers hear what they saw.
Finally, decide how you want to follow up with people who call but don't book a tour. On Growth and Pro, their details can go straight into your CRM with a note about what they asked, so your sales team can follow up the same day while interest is high, instead of working from a paper list at the front desk.
Wirepilot AI books tours and consultations into Google Calendar, Calendly or Acuity, and on Growth and Pro sends prospects to HubSpot or GoHighLevel for follow-up. If you use a gym-management app for class bookings, it texts callers your app or booking link.
Best fit
500 minutes included, then $0.40/min
Growth suits most gyms: 500 minutes, two-way texting for trial passes, CRM automations for prospect follow-up, a website assistant and smart transfers to membership staff.
Free setup. 7-day free trial. No contract.
It explains memberships, books tours and trials and can text your sign-up link. Payment happens in your membership system.
If your classes are in a supported booking tool, yes. Otherwise it texts your app or booking link.
It routes them to your membership team and follows your policy wording.
On Growth and Pro, prospects can go into your CRM, and outbound follow-up calls are available where enabled.
Yes, from the holiday hours you set in the dashboard.
Yes, English and French on every plan.
Yes: childcare hours, pools, saunas, parking, towels and anything else you list.
Yes, with the eligibility rules you approve.
We set it up for you, free. Try it for 7 days, or book a 20-minute demo and hear it handle calls like yours.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
