Healthcare · Mental-health practices
Wirepilot AI gives your practice a calm, consistent first point of contact. It answers questions about availability, fees and insurance receipts, books intake calls, and directs anyone in crisis to 9-8-8 or 911 immediately. It never offers counselling or advice.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
Your mental-health practice
First-time enquiry
Caller: Wants to start therapy for anxiety and asks how it works.
Receptionist: Thank you for reaching out. The first step is a free 15-minute call with one of our therapists to see if we're a good fit. I can book that for you. Would Tuesday afternoon or Wednesday evening work?
Try it: ask how to get started with therapy and book a free consultation call, or ask what a session costs.
Your microphone is only used while you're talking to the demo. Privacy policy
Therapists can't answer the phone during a session, and many practices are solo or small group practices without a full-time receptionist. Sessions run back to back, so voicemail becomes the default front desk.
Reaching out for therapy is hard. Someone may have been working up to that call for weeks. If they reach voicemail, some will leave a message, but many won't. Answering warmly, telling them what happens next and booking an intake call can make it much easier to take that first step.
For a practice, a missed first call is a person who may not call again, and a client relationship that might have continued for months. For the person calling, the cost is time without support.
Missed calls also create work: returning voicemails between sessions, phone tag with new clients and rescheduling by message. A receptionist that books intake calls and handles scheduling questions directly gives therapists back time between sessions.
The missed-call calculator can help you estimate the business side of it.
Real situations, and exactly what Wirepilot AI says and does in each one. Names, prices and times are examples; yours come from your setup.
The caller: Wants to start therapy for anxiety and asks how it works.
The receptionist says: “Thank you for reaching out. The first step is a free 15-minute call with one of our therapists to see if we're a good fit. I can book that for you. Would Tuesday afternoon or Wednesday evening work?”
What it does: Books a consultation call, collects only a name, contact details and preferred times, and sends a confirmation.
The caller: Says they're thinking about ending their life.
The receptionist says: “I'm really glad you called. Please call or text 9-8-8 now to reach the Suicide Crisis Helpline, any time, day or night. If you're in immediate danger, call 911.”
What it does: Gives crisis resources immediately, does not attempt to counsel, and sends an urgent alert to the practice if you've set that up.
The caller: Asks the cost of a session and whether receipts work for insurance.
The receptionist says: “Sessions are $160 for 50 minutes. You'll get a receipt with the therapist's registration number, which many extended-health plans accept. It's worth checking your plan's coverage.”
What it does: Gives your approved fee information and offers a consultation booking.
The caller: A current client needs to move this week's session.
The receptionist says: “Of course. Your therapist has Thursday at 4 p.m. or Friday at 10 a.m. Which would you prefer?”
What it does: Moves the session, confirms privately by text, and applies your cancellation policy wording if you want it mentioned.
The caller: Wants to see a therapist who works with couples in French.
The receptionist says: “We have a therapist who offers couples sessions in French. I can book a consultation call with her.”
What it does: Matches the request to the therapists and services you've listed and books accordingly.
Anyone describing a crisis hears 9-8-8 and 911 right away, and you can be alerted.
Collects only what's needed to book, not clinical detail. Summaries stay brief and discreet.
Books with the right therapist for the service, language or availability requested.
A warm, unhurried greeting written with you, in English or French.
We keep the setup simple and careful:
Many practices keep the greeting short and warm, and let callers know they can leave a private message if they'd rather not book on the phone. That small choice helps people who are hesitant to take the first step.
Wirepilot AI books consultation calls and sessions into Google or Outlook Calendar, Calendly, Cal.com, Acuity or Noterro, so you don't need new scheduling software. Summaries can be kept short and sent by email only, if you'd prefer not to receive texts.
Best fit
300 minutes included, then $0.45/min
Starter suits most solo therapists and small practices: 300 minutes covers scheduling calls and enquiries, with booking, bilingual answering and summaries included. Group practices with several clinicians usually choose Growth for smart transfers and texting.
Free setup. 7-day free trial. No contract.
Your receptionist handles the front desk's phone work: bookings, hours, directions, billing questions and messages. It never gives medical advice, never diagnoses and never tells a caller what treatment they need.
Have specific privacy requirements for your practice? Ask us before you sign up and we'll answer them in writing. How call data is handled
No. It never offers counselling, advice or assessment. It handles scheduling and general practice information only.
It immediately gives the caller 9-8-8 (Suicide Crisis Helpline, call or text) and 911 for immediate danger, and can alert you. It doesn't try to handle the crisis itself.
Only what you need to book: typically a name, contact details and availability. We recommend not asking callers for clinical details.
Yes. You choose what's in summaries and whether they arrive by text, email or both.
Call data is only visible to your account's users and our support team when needed. See security and privacy, and ask us about your practice's specific requirements before signing up.
Yes. Many practices use it to book a short consultation before the first session.
Yes. It explains how virtual sessions work and books them with the right therapist.
We set it up for you, free. Try it for 7 days, or book a 20-minute demo and hear it handle calls like yours.
Your plan starts after 7 days unless you cancel. Cancel anytime from your dashboard.
