Burning smell from an outlet
The caller: Smells burning plastic near an outlet and the cover is warm.
The receptionist says: “Please turn off the breaker for that circuit if you can do it safely, and don't use the outlet. If you see smoke or flames, leave the house and call 911. I'm connecting you to our electrician now.”
What it does: Gives your approved safety instruction, transfers to the on-call electrician, and texts them the details.